{"id":512121,"date":"2021-07-12T11:13:09","date_gmt":"2021-07-12T09:13:09","guid":{"rendered":"http:\/\/biomes.world\/legal\/shipping-information-returns\/"},"modified":"2022-04-27T09:40:23","modified_gmt":"2022-04-27T07:40:23","slug":"shipping-information-returns","status":"publish","type":"page","link":"https:\/\/biomes.world\/en\/legal\/shipping-information-returns\/","title":{"rendered":"Shipping information &amp; returns"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"h-shipping-information-returns\">Shipping information &amp; returns<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-payment-methods\">Payment methods<\/h2>\n\n\n\n<p>We offer the following payment options:<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><button id=\"at-5121210\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\"><strong>Direct bank transfer and invoice<\/strong><\/button><div id=\"ac-5121210\" class=\"c-accordion__content\">\n<p>Send a transfer direct to our bank account or pay by invoice. Please use your order number as the reason for payment and contact our <a href=\"mailto:kundenservice@biomes.world\">Customer Service<\/a> team. Your sample will only be analysed once the money has been credited to our account. You can also conveniently pay for your order by invoice via PayPal or PayPal Invoicing.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><button id=\"at-5121211\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\"><strong><strong>Paypal<\/strong><\/strong><\/button><div id=\"ac-5121211\" class=\"c-accordion__content\">\n<p>Pay conveniently online via PayPal.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><button id=\"at-5121212\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\"><strong>Credit Card (Visa, Mastercard, Amex)<\/strong><\/button><div id=\"ac-5121212\" class=\"c-accordion__content\">\n<p>Credit card payments are processed via PayPal (no PayPal account is required for this method).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><button id=\"at-5121213\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\"><strong>Klarna<\/strong><\/button><div id=\"ac-5121213\" class=\"c-accordion__content\">\n<p>Pay direct online via Klarna.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sub-shipping-in-germany-is-free-for-orders-over-100-sub-our-delivery-costs\"><span class=\"subheader\">Shipping in Germany is free for orders over \u20ac100<\/span>Our delivery costs<\/h2>\n\n\n\n<p>The prices listed on the product pages include VAT. We ship to almost every country in the world.<\/p>\n\n\n\n<p>Shipping in Germany is free for orders over \u20ac 100.<\/p>\n\n\n\n<p>For order totals in Germany under \u20ac100, a flat rate fee of \u20ac 5.90 will be added to each order in addition to the listed product prices.<\/p>\n\n\n\n<p>For shipping to countries in the European Union, a flat rate fee of \u20ac 9.90 will be added to each order in addition to the listed product prices; order totals over \u20ac 100 are shipped free of charge to countries in the European Union.<\/p>\n\n\n\n<p>For shipping to countries in Europe but not in the European Union, a flat rate fee of \u20ac 19.90 will be added to each order in addition to the listed product prices; order totals over \u20ac 100 are shipped free of charge to countries in Europe that are not in the European Union.<\/p>\n\n\n\n<p>For shipping to countries outside of Europe, a flat rate fee of \u20ac 19.90 will be added to each order in addition to the listed product prices; order totals over \u20ac 200 are shipped free of charge to countries outside of Europe.<\/p>\n\n\n\n<p>The flat rate shipping fee includes any applicable VAT charges.<\/p>\n\n\n\n<p>If you purchase an <strong>INTEST.<\/strong>pro test, the shipping costs cover both the outward and insured return postage.<\/p>\n\n\n\n<p>In isolated cases our shipping provider may charge an extended area surcharge of \u20ac25. We pass this surcharge on to you. You can see in your shopping basket overview whether this surcharge applies to your delivery address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sub-insured-return-postage-is-included-with-the-intest-pro-test-sub-shipping-information-for-the-intest-pro-intestinal-flora-test\"><span class=\"subheader\">Insured return postage is included with the INTEST.pro test <\/span>Shipping information for the INTEST.pro intestinal flora test<\/h2>\n\n\n\n<p>The shipping of the <strong>INTEST.<\/strong>pro test kit outside of Germany and the return of your sample to our <strong>BIOMES<\/strong> laboratory in Germany is carried out by UPS.  <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-svg-hexagon is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1-400x360.png\" alt=\"\" class=\"wp-image-510927\" width=\"80\" height=\"72\" srcset=\"https:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1-400x360.png 400w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1-300x269.png 300w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1-250x224.png 250w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1-200x180.png 200w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1.png 480w\" sizes=\"auto, (max-width: 80px) 100vw, 80px\" \/><\/figure><\/div>\n\n\n\n<p class=\"literature\"><strong>Order your INTEST.pro<\/strong> intestinal flora test from our <a href=\"https:\/\/shop.biomes.world\/\" target=\"_blank\" rel=\"noreferrer noopener\">online shop<\/a>. You will receive an order confirmation by email. You can find more information on the delivery costs below. <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/2.png\" alt=\"\" class=\"wp-image-510932\" width=\"80\" height=\"72\"\/><\/figure><\/div>\n\n\n\n<p class=\"literature\">Our shipping partner (DHL or UPS) <strong>will deliver your INTEST.<\/strong>pro test to your preferred address. You can track the delivery using the tracking number that you should also have received by email.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/3.png\" alt=\"\" class=\"wp-image-510937\" width=\"80\" height=\"72\"\/><\/figure><\/div>\n\n\n\n<p class=\"literature\">If you are not at home when delivery is attempted, the test kit will be sent to your nearest UPS collection point. Unfortunately, it is common for no notification card to be left in your letterbox. Please use your tracking number on the <a href=\"https:\/\/www.ups.com\/track?loc=de_DE&amp;requester=ST\/\">UPS website<\/a><strong> to check where your package has been left<\/strong>.  <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/4.png\" alt=\"\" class=\"wp-image-510942\" width=\"80\" height=\"72\"\/><\/figure><\/div>\n\n\n\n<p class=\"literature\">Once you have received the <strong>INTEST.<\/strong>pro kit, <strong>take your sample<\/strong> from some used toilet paper. For further information on how to do this, take a look at the instructions in the test kit. You can also watch our <a href=\"https:\/\/www.youtube.com\/watch?v=ejeqpXXLuVY\">video<\/a>.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-return-your-sample\">Return your sample<\/h2>\n\n\n\n<p><a href=\"https:\/\/my.biomes.world\/en\/loginen\/login\/login\">Activate<\/a> your sample. To do this, follow all the steps in your test instructions and go to your login area online.<strong> <\/strong>Choose between the two <strong>UPS shipping options <\/strong>for <strong>returning your sample<\/strong> to our <strong>BIOMES<\/strong> laboratory. There are no additional costs for the return postage!<\/p>\n\n\n\n<p>Please follow the enclosed instructions, close the sample container properly and pack it in the envelope provided.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"false\" data-scroll=\"false\" data-scroll-offset=\"0\"><button id=\"at-5121215\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\"><strong>Option 1 &#8211; Take the envelope to the nearest UPS drop-off location.<\/strong><\/button><div id=\"ac-5121215\" class=\"c-accordion__content\">\n<ul class=\"literature wp-block-list\"><li>Download the <strong>return label, print it<\/strong> out on a printer and stick it onto the foil envelope. <strong>Take the envelope <\/strong>to your nearest <strong>UPS drop-off point<\/strong>.<\/li><li>Important: Some countries also require <strong>customs documents<\/strong> in printed format.<\/li><li>If there is a problem with the forms or you have any other questions, please contact the <strong>BIOMES Customer Service team<\/strong>: <a href=\"mailto:kundenservice@biomes.world\" target=\"_blank\" rel=\"noreferrer noopener\">kundenservice@biomes.world<\/a><\/li><\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"false\" data-scroll=\"false\" data-scroll-offset=\"0\"><button id=\"at-5121216\" class=\"c-accordion__title js-accordion-controller c-accordion__title--button\" role=\"button\"><strong>Option 2 &#8211; Pick-up service by UPS (only in exceptional cases)&nbsp;<\/strong><\/button><div id=\"ac-5121216\" class=\"c-accordion__content\">\n<ul class=\"literature wp-block-list\"><li>If there is <strong>not a UPS drop-off point near you<\/strong>, you can also order <strong>UPS collection<\/strong>. A <strong>UPS employee will then collect the sample<\/strong> from the address of your choice. Collection occurs within 3 working days. It is unfortunately not possible to arrange a shorter collection window. This is not important for the sample, as the DNA of the bacteria will be preserved and does not require special storage.<\/li><li>If you are not home when UPS arrives, the <strong>UPS employee will leave a return label<\/strong> in your letterbox. Please stick this onto the foil envelope and <strong>take the package<\/strong> to <strong>your nearest UPS drop-off point<\/strong>.<\/li><li>If no notification card has been left in your letterbox, please use your tracking number on the <a href=\"https:\/\/www.ups.com\/track?loc=de_DE&amp;requester=ST\/\">UPS website<\/a><strong> <\/strong>and <a href=\"https:\/\/www.ups.com\/de\/de\/help-center\/contact.page\">contact UPS<\/a> to arrange a new <strong>collection date<\/strong>.<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/6.png\" alt=\"\" class=\"wp-image-510962\" width=\"80\" height=\"72\"\/><\/figure><\/div>\n\n\n\n<p class=\"literature\">Stay up to date and track your sample\u2019s return to our <strong>BIOMES <\/strong>laboratory. You can track your parcel at any time on the <a href=\"https:\/\/www.ups.com\/track?loc=de_DE&amp;requester=ST\/\">UPS website<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/7.png\" alt=\"\" class=\"wp-image-510967\" width=\"80\" height=\"72\"\/><\/figure><\/div>\n\n\n\n<p class=\"literature\">Find out about the <strong>status of your sample<\/strong> in your personal <a href=\"https:\/\/my.biomes.world\/en\/loginen\/login\/login\"><strong>BIOMES<\/strong> dashboard<\/a>. <strong>Simply log in<\/strong> to <strong>your account<\/strong> and check the status of your sample.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/8.png\" alt=\"\" class=\"wp-image-510972\" width=\"80\" height=\"72\"\/><\/figure><\/div>\n\n\n\n<p class=\"literature\"><strong>Find out your results! <\/strong><strong>We will send you an email<\/strong> as soon as your <strong>results<\/strong> are ready. Have fun investigating your intestinal flora!<\/p>\n\n\n    <div id=\"contact-block_60d60e84ce587\" class=\"contact site-block site-blockspace--both\">\n        <div class=\"contact__media\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-800x800.jpg\" class=\"contact__img\" alt=\"\" srcset=\"https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-300x300.jpg 300w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-1024x1024.jpg 1024w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-150x150.jpg 150w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-768x768.jpg 768w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-800x800.jpg 800w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-250x250.jpg 250w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-100x100.jpg 100w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-400x400.jpg 400w, https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1.jpg 1200w\" sizes=\"auto, (max-width: 30em) 100vw, (max-width: 48em) 100vw, (max-width: 62em) 1000vw, (max-width: 75em) 800px, 800px\" \/>                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"752.732\" height=\"578.499\" preserveAspectRatio=\"xMaxYMax meet\" class=\"contact__mask\">\n                    <image xlink:href=\"https:\/\/biomes.world\/wp-content\/uploads\/2021\/09\/telefonberatung_1-800x800.jpg\" clip-path=\"url(#clip-contact)\" \/>\n                    <clipPath id=\"clip-contact\">\n                        <path d=\"M61.73 578.498l-46.758-80.981a111.789 111.789 0 010-111.8L205.394 55.9A111.755 111.755 0 01302.214 0H752.73v578.5z\" fill=\"#4137a0\" \/>\n                    <\/clipPath>\n                <\/svg>\n                    <\/div>\n        <div class=\"contact__header\">\n            <div class=\"contact__col column\">\n                <div class=\"h1 contact__title\">\n                    <span>Have we not answered your question?<\/span>Kundenservice                <\/div>\n                <p>If you have any further questions, please take a look at our <a href=\"http:\/\/biomes.world\/en\/faq\/\">Questions? Answers! (FAQ) page<\/a> or feel free to contact our <strong>BIOMES <\/strong>Customer Service team at any time.<\/p><a href=\"mailto:kundenservice@biomes.world\">kundenservice@biomes.world<\/a>            <\/div>\n        <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping information &amp; returns Payment methods We offer the following payment options: Direct bank transfer and invoice Send a transfer direct to our bank account or pay by invoice. Please use your order number as the reason for payment and contact our Customer Service team. Your sample will only be analysed once the money has [&#8230;]<\/p>\n","protected":false},"author":3168,"featured_media":0,"parent":511929,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-512121","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping information &amp; returns - BIOMES - Feel better<\/title>\n<meta name=\"description\" content=\"Send a transfer direct to our bank account or pay by invoice. Please use your order number as the reason for payment and contact us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/biomes.world\/en\/legal\/shipping-information-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping information &amp; returns\" \/>\n<meta property=\"og:description\" content=\"Send a transfer direct to our bank account or pay by invoice. Please use your order number as the reason for payment and contact us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/biomes.world\/en\/legal\/shipping-information-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"BIOMES - Feel better\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/de-de.facebook.com\/BIOMES.world\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-27T07:40:23+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1-400x360.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/biomes.world\/en\/legal\/shipping-information-returns\/\",\"url\":\"https:\/\/biomes.world\/en\/legal\/shipping-information-returns\/\",\"name\":\"Shipping information &amp; returns - BIOMES - Feel better\",\"isPartOf\":{\"@id\":\"https:\/\/biomes.world\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/biomes.world\/en\/legal\/shipping-information-returns\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/biomes.world\/en\/legal\/shipping-information-returns\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/biomes.world\/wp-content\/uploads\/2021\/06\/1-400x360.png\",\"datePublished\":\"2021-07-12T09:13:09+00:00\",\"dateModified\":\"2022-04-27T07:40:23+00:00\",\"description\":\"Send a transfer direct to our bank account or pay by invoice. 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