FAQ (Questions & Answers)

Here you will find the most frequently asked questions - and answers - concerning our intestinal test, our dashboard and the ordering process. If you have any further questions, then do not hesitate to contact our customer support.

INTEST.pro

1What does the test include?
With the test, we analyze and interpret the following: Equilibrium/balance of the intestinal flora, diversity of intestinal bacteria, proteobacteria, strength and regulation of the immune system, ability to digest (proteins, fats, carbohydrates), propensity for acquired lactose or fructose intolerance as well as indicators of allergies, inflammation and constipation. In addition, we analyze the proportions between different bacterial strains responsible for calorie utilization (relative proportions of Firmicutes and Bacteroidetes bacteria). On this basis, we can determine whether you tend to gain or lose weight. In addition to all the results of these analyses, you will also receive individual recommendations on how to improve certain aspects and, if needed, how to (re)colonize your intestine with any bacteria that are currently missing.
2Can you also detect viruses, parasites and fungi?
First of all, it is important to be aware that our products are not (yet) medical products but lifestyle products. This means that we do not provide our customers with proposals for treatment but recommend courses of action. For this reason, we are currently not permitted to include parasites, fungi or viruses in our analyses. However, this is planned for the future. From a purely technical point of view, we have all the conditions in place for the detection of parasites, fungi, yeasts and viruses (in addition to bacteria).
3When should I send in my stool sample - when I have complaints or when I am free of complaints?
The creation of an intestinal microbiota profile makes most sense when you suffer from complaints. But even if you do not have any complaints, it is a way to explore yourself and your health. It is a snapshot and can tell you a lot about your current intestinal health and general well-being. An unhealthy lifestyle and diet can lead in the long term to intestinal problems, immunodeficiency, intolerances and even more serious problems such as allergies and chronic intestinal diseases. It is advisable to have one or more follow-up tests implemented in order to really detect the alteration.
4Can you send me an example evaluation?
If you want to have a look at the INTEST.pro report in advance, no problem. Here you can download a sample report.
5Will medication or food supplements affect my results?
Yes. Please always indicate which medications, antibiotics and probiotics you are taking when you want to have an analysis performed. This does play a role in the evaluation as it affects your microbiome.
6I have been taking antibiotics recently. Would an analysis at this point be at all useful or conclusive?
Our analysis always has the same significance and can be executed at any time. The microbiome i.e. the bacterial composition in our intestine, alters all the time but not to such an extent that we feel it immediately. We can determine which bacteria are present in your intestine and how many. We can draw conclusions from this regarding your intestinal health. It is true that antibiotics have a considerable negative effect on the intestinal flora. Antibiotics cannot be made to target only some bacteria - they invariably also kill the beneficial ones. After taking antibiotics, we therefore recommend a probiotic diet rich in fibers. When you want see results faster, we recommend a probiotic food supplement such as RESTART.pro, which was developed specifically for the recovery of the intestine after a course of antibiotics. An intestinal flora analysis is always a snapshot. Therefore, it is useful to have a follow-up test executed after the initial test in order to determine what progress has been made. A healthy lifestyle and diet can retain the intestinal flora in balance - which means that the intestine has a sufficient number of useful bacteria.

Sampling

1My stool is pretty solid. I cannot dab anything off the toilet paper. How should I collect my sample?
If you cannot dab anything off the toilet paper, then try to collect the stool in another way, for example in a chamber pot or on a film that you stretch over the toilet. Make sure that the stool and the cotton swab do not come into contact with anything else in order to prevent the result from being falsified.
2How long can my sample be used after it has been taken? / Transport
Due to a DNA-stabilizing solution, the DNA of your intestinal bacteria remains fresh for about 2 years, even if the temperature fluctuates. In addition, the tube containing the sample is made of strong material and should not be damaged during shipping.
3Is the test also offered by physicians / pharmacies / naturopaths?
An increasing number of physicians, pharmacies and naturopaths take note of us and offer the test. We will expand our sales network in future so that we will be able to refer patients and customers on our website www.biomes.world to relevant advice centers.
4Is the test covered by health insurance?
Not yet. However, since preventive measures are receiving more and more attention and the test is a preventive measure of high significance, we are confident that this will change in the future.
5Can I receive my evaluation also by e-mail or in the post?
Yes. We will be pleased to send you your report as a PDF file by e-mail or in the post. However, in that case you will not be able to get all the background information about the bacteria present in your intestine. This background information is only available in the Dashboard.
6How do I take my stool sample?
Your INTEST.pro self-test kit contains everything you need to take the stool sample: With the included cotton swab, you dab some stool from the toilet paper and stir it into the solution in the supplied tube. An amount the size of a pinhead is sufficient. If the amount you can get off the toilet paper is not sufficient, then try to collect the stool in a different way and take a swab. Make sure that the cotton swab does not come into contact with the water in the toilet or anything else. Put the tube into the provided stamped envelope and send it back to our laboratory. Have a look at our explanation video on the homepage of biomes.world.
7What happens to my stool sample in the lab?
In our laboratory, your sample is analyzed for microorganisms with state-of-the-art high-throughput sequencing. Using our knowledge database and a deep learning algorithm, we can interpret your individual intestinal profile and determine how similar you are to the healthy comparison group. You will receive information about every bacterium living in your intestine and its exact effect on your quality of life.

Dashboard (my.biomes.world)

1What is my.BIOMES.world?
my.BIOMES.world is the dashboard for your evaluation of INTEST.pro: you can find your results here.
2What is a dashboard?
A dashboard is an online platform where you can access your analysis results. To obtain access, you need to create a user account at my.BIOMES.world, with which you can log in. You can find out how to do it HERE. Only people to whom you give your login data have access to your dashboard, nobody else.
3How do I create a user account for my dashboard at my.BIOMES.world?
If you have not yet registered with my.biomes.world, then you will need to create a user account first. To do this, go to my.biomes.world, click on "Register" and enter your e-mail address and a password of your choice. With these access data you can now log in to my.biomes.world.
4Why do I need to activate my kit?
The kit needs to be activated so that we can correctly attribute your stool sample in the lab and you can find your results in the dashboard. Please note that the analysis in the laboratory will take 2-4 weeks. Please activate your sample shortly after you posted it. You must do this in order to be notified by e-mail when your analysis is complete.
5How do I activate my sample?
First go to the login area (https://my.biomes.world/login) and press the "Register" button. After you have named your profile and created your login via e-mail and password, you will receive an e-mail. Go to your mailbox, open this mail and click on the included link to confirm your profile. Then you can log in and activate your kit or sample. To do this, go to the top right corner of the page where you can see your profile name and select "Kit aktivieren” (Activate Kit). On the page that will open, enter the name of the person who has provided the stool sample under "Profile name” - i.e. your name if it is your own sample. You can also name and activate samples for other people such as your children, parents or siblings; in that case you simply enter their names. Enter the activation code shown on the instructions included in the kit and fill in all other fields. Press "Kit aktivieren” (Activate kit) to finish. After these steps, you will find the sample you named in the menu bar and the corresponding results will be uploaded as soon as they are available.
6How do I name my sample?
You can give your sample any name you like, usually the first name of the person who has provided the sample. You will find it under this name in the dashboard menu bar.
7Can I activate samples from several people in only one my.biomes.world user account?
Yes, you can. You only need one user account at my.biomes.world and you may activate several samples there. You just need to give them different names and you will be able to see the corresponding results in the top menu bar under "My samples".
8Do I need to keep the instructions with the activation code for my sample?
Strictly speaking, you no longer need it once you have activated your sample. Each tube is associated with exactly one activation code that belongs to one profile. The buyer of the kit, the name of the profile and the name of the sample can all be different.
9What can I do when I no longer have the card with the activation code for my sample and my sample is not yet activated?
In this case, please contact support@biomes.world. They will send you your code by e-mail. The activation code is absolutely necessary so that we can match your sample.
10When do I get my results in the dashboard?
The complete process of analysis, which consists of several steps, takes 2-4 weeks, depending on the sample. We will notify you by e-mail as soon as your results are ready for you.
11Can I have my data deleted from the dashboard?
If you would like us to delete your data, then simply e-mail us at support@biomes.world and we will remove your account and any linked test results from our system. After this, you will not be able to retrieve your results at a later point in time e.g. when you wanted to do another intestinal flora analysis and compare the results. To leave this option open for you, we will delete your data only if you ask us to do so.

Ordering procedure

1How do I use a coupon code?
During the ordering process, enter the received coupon code in the box provided in the shopping cart for this purpose. Depending on the coupon, the corresponding amount will be deducted from the total amount.
2I have made use of my right of withdrawal. How do I get my money back?
If you revoke your contract, then we will refund all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), normally immediately, and no later than fourteen days from the date on which we receive notice of your revocation of your contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this refund. support@biomes.world
3The stated payment methods do not work for me. Is it possible to issue me with an invoice?
We will be pleased to issue you an invoice for the products you would like to purchase together with our account details. We can send you the invoice by e-mail or post. As soon as we have received the payment by bank transfer, we will ship your order.
4What are the payment methods?
The payment options are PayPal, credit card, GiroPay and EPS online bank transfer (the latter only from Austria).
5How can I exercise my right of withdrawal?
You can revoke your contract without stating reasons within 14 days. The withdrawal period is 14 days from the date on which you, or a third party other than the carrier, took possession of the goods. In order to exercise your right of withdrawal, you need to send us an e-mail at recht@biomes.world with a clear statement of your decision to withdraw from this contract.
6I have made use of my right of withdrawal. How do I get my money back?
If you revoke this contract, then we will refund all amounts we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notice of your revocation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this refund.

Shipping

1Does sending my sample to your laboratory cost anything?
No; shipping is included in the price. We have an agreement with DHL, which guarantees us return shipments including from Switzerland and Austria. If you are located in either of those countries, then it is advisable to put the return envelope in the mailbox, as Austrian and Swiss post offices have, in a few cases, demanded additional fees without justification.
2Do you also send the test abroad?
Currently we deliver our intestinal flora analysis INTEST.pro to Germany, Austria and Switzerland. In the course of 2019, the test will also be available in English, Spanish and French and can be shipped to the relevant countries.

Probiotics

1Can I combine several probiotics?
It is possible to combine two or more probiotic food supplements from BIOMES. However, for the desired microbes to develop optimally, we recommend not to take more than one probiotic at any one time. The recommended maximum number of capsules is 2 per day. As long as this dose is not exceeded, even the permanent ingestion of probiotic food supplements is absolutely safe. Food supplements do not substitute for a balanced and varied diet. It is advisable to maintain a continuous supply of good bacteria or to maintain their number through a healthy lifestyle and diet once they have successfully colonized the intestine. Only a limited number of good microorganisms can colonize the intestine as the space in the intestine is not infinite. Good bacteria should replace bad ones. If you ingest too many, then those that are already there are displaced.
2Is it a problem to take medication at the same time as probiotics?
No side effects with other drugs are known. The recommended daily dose should not be exceeded. Food supplements do not substitute for a balanced and varied diet.
3How long do I have to take a probiotic in order to feel an improvement?
Maintaining a healthy intestinal flora is a long-term concern. A probiotic diet, plus food supplements if needed, can lead to a noticeable improvement after just a few weeks or months. It is important to maintain a healthy lifestyle and diet to create the best possible conditions in the intestines for the useful bacteria. The optimal conditions for a balanced intestinal flora are a varied, balanced probiotic diet in combination with a healthy lifestyle that includes plenty of exercise, sufficient time for regeneration and not too much stress.
4Do probiotics always have the same effect?
Not all probiotics are the same. The crucial issue is which bacterial strains the probiotic contains, in which numbers and whether they are of a good quality. In addition, it is important that the desired bacterial cultures also arrive in the large intestine. That is why it is important that probiotics are administered as capsules. Probiotics are primarily intended for people whose intestinal flora is out of balance.
5Do your probiotic supplements come with instructions for use?
Yes. Each probiotic product from BIOMES comes with an instruction booklet. It contains all the necessary information for use as well as background information on the included bacterial cultures and their modes of action.

Newsletter

1How do I subscribe to the newsletter?
Go to the homepage of biomes.world. After a few seconds, a window will open where you can register for the newsletter. A link will be sent to your e-mail address. You need to open the link to confirm your newsletter subscription. Go to your mailbox, open this mail and click on the included link to confirm. We are not permitted to send you a newsletter until the link is clicked! Once you have done everything, and are one of our newsletter subscribers, you will not only receive the latest information about BIOMES and the microbiome world but also a coupon code that will discount the order value of a BIOMES product of your choice by 5 Euros.