If you have any questions or suggestions, or if you are unclear about your sample, then customer service is always pleased to help.

In order to speed up the process and improve our service, please attach your relevant Tube ID when contacting our customer service in regards to a sample.

If you would like to become a BIOMES partner, then you will find more information and our direct sales contact under the heading Become a partner.

If you would like to become an affiliate partner of BIOMES, get in touch with us via Affiliate Partner Program.

Customer service

We are always pleased to answer any questions you may have. Please contact us by E-mail at We will get back to you as soon as possible.

Did you know that we have compiled the most frequently asked questions? Look at them: FAQs! Maybe you will find the first answers to your questions there.

Contact form

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